BLACKWIRE – RUCKUS UNLEASHED: FIRMWARE GUIDE

This page will walk you through various firmware related processes.  You will also find most firmware downloads here.

Working with enterprise network equipment firmwares is an acquired skill, and every product line has its own idiosyncrasies.  Understanding how to upgrade, downgrade, cross grade, and control firmware versions is a critical skill for every Ruckus Network installer and administrator.

IMPORTANT NOTES

The current best recommended firmware version for Ruckus Unleashed is 200.10.10.5.253.  Our goal with recommending this firmware is to maximize the stability of your network for as many different client devices as possible.  If all client devices were the same, it would just be easy, but they are not.  Your performance may differ slightly depending on the client devices, design, configuration, and other hardware components in your specific network.

Important: We have had better success all around with the 200.10.10.5.253 firmware version, however, some of the newest models of APs are only supported by the 200.11 firmware versions.  If you are using the T350, R350, H350, H550, or other newly available Ruckus APs, you will need to use the 200.11 firmwares.  Always do the “Local Upgrade” if you can, but if those files are not yet available for download, you may need to do the “Online Upgrade”.

Make sure to check back here regularly for the best recommended firmware versions for your specific Ruckus system.  

ZONEFLEX TO UNLEASHED FIRMWARE CROSS GRADE

This guide will walk you through converting an access point on Zoneflex software to Unleashed. 

Getting started:

Ensure the access point has had about 5 minutes powered up to boot. Do an IP scan with a program like Angry IP Scanner to find the APs IP address then log into it by typing https://ipaddress

Note: you must add an s to the end of http otherwise it will not load. 

  • Username: super
  • Password: sp-admin

Step 1

Click Upgrade not he left side of the screen. 

Step 2

Select Local at the top of the screen

 

Firmware Download

Confirm what version Unleashed your current system then click the button below to go to the Ruckus support site to download the firmware. 

Firmware Download

Once on the page make sure to click the downloads tab to get the list to load properly. 

Note: you will need to setup an account on https://support.ruckuswireless.com (it only takes 20 seconds to setup). If you run into issues downloading the firmware please contact our support. 

Step 3

  1. Click Choose File and select the .bl7 file you downloaded from the Ruckus website
  2. Click Perform Upgrade

Rebooting

The access point will now reboot. This will take time.

Confirmation

Once the software has been loaded a message will confirm it has been loaded. 

Building UL

Building the Unleashed Network message will load showing that it is booting into Unleashed. 

Note: If you are adding this to a system already running Unleashed the AP will adopt into the system and you are done with this guide. If this is going to be a new install then give the AP 6 minutes to fully boot and load Unleashed. Also it would be best to open a private tab when trying to log into the AP for the first time. 

Unleashed Login

For a new installation the AP will load the Unleashed Installation Wizard. Please click the button below to go to our Unleashed Setup Guide. 

Unleashed Setup Guide

Mismatched Firmwares within the Unleashed System

Sometimes Access points ship with different firmwares. Since the unleashed platform requires all access points to have the same firmware, here is a simple guide that walks you through syncing all the firmwares of your access points in your network. 

Let’s get started by logging into the Ruckus AP running Unleashed Master software. 

Select the Admin & Services tab

Update Master AP Firmware

  1. Click on Administration 
  2. Click on Upgrade
  3. Select Local Upgrade
  4. Select Browse and let the firmware upload to the Master AP. NOTE: See important messages below on how to download firmware files from Ruckus. 
  5. When the Firmware is fully uploaded click the blue Reboot button to complete the upgrade process.

 

Updating Member AP Firmware

1. Click on Administration 

2. Click on Upgrade

3. Select Local Upgrade

4. Select Browse under the Preload Image section. Upload the firmware file for your device missing the firmware and then give it a few minutes. NOTE: See important messages below on how to download firmware files from Ruckus. 

IMPORTANT: At the top of the page the Current Firmware Version is listed. Make sure you download that matching version from the Ruckus site. 

You will need to have an account to download files but it only takes about 20 seconds to set one up. Register Support Account

Go to https://support.ruckuswireless.com/software and download the firmware matching the version you have for the access point model that is not up to date with your system. 

Once you upload the new firmware file the Unleashed system will update the access points on older firmware and reboot them this will take a few minutes. Please be patient.