Sometimes we need direct access to a Control4 system instead of using a screen sharing program which can limit our ability to assist you with your project.

You will need your CUSTOMERS 4sight user name and password

Customers Account

Go to and log in with the CUSTOMERS user name and password.

Manage Users:

Click the text Manage Users in the My Account icon

Click Add

Click Linked Account

Enter the email address you see in the image to the right highlighted in red then click Add

You did it!!! Now double check it is display the name Kevin Luther like in this image.

Look at this area on the My Account page. The name we need is in the red box.

Case is important so if certain letters are capitalized please enter it exactly like you see in the form below.

in Control4 Apps & Drivers