Sometimes we need direct access to a Control4 system instead of using a screen sharing program which can limit our ability to assist you with your project.
You will need your CUSTOMERS 4sight user name and password
Go to https://customer.control4.com/ and log in with the CUSTOMERS user name and password.
Click the text Manage Users in the My Account icon
Click Linked Account
Enter the email address you see in the image to the right highlighted in red then click Add
You did it!!! Now double check it is display the name Kevin Luther like in this image.
Look at this area on the My Account page. The name we need is in the red box.
Case is important so if certain letters are capitalized please enter it exactly like you see in the form below.