BLACKWIRE – NETWORK TROUBLESHOOTING GUIDE

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Welcome to the Blackwire Network Troubleshooting Guide!  Here you will find several of the most common issues and solutions explained, tab by tab below

C0.2 IMPORTANT NOTES

Note: This is not the first guide.  If you have not completed the Ruckus Getting Started or Ruckus Best Practices guides, do those first!

Blackwire is here to help you help yourself!  We are able to offer lower prices and better availability on Ruckus Networking Equipment because we have a small staff, provide educational materials, and have the overall goal of simplicity and helping YOU educate yourself on setting up the best possible network. 

Because of this, we ask that you PLEASE read all of these guides BEFORE you call in to tech support! 

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If you see some orange icons show up in the Unleashed Dashboard Access Points section, you have a Power Over Ethernet Error. Blackwire recommends using Ruckus ICX PoE Switches because they offer the best possible performance for the money and also integrate seamlessly into the Unleashed Dashboard.

Network Switches from other vendors might cause errors negotiating LLDP and the correct PoE requirements for devices. When this happens, we must manually override the PoE settings for our APs to have the best possible performance.

Warning: It is important to confirm your switch has a large enough POE budget before moving forward. Manually overriding automatic PoE settings on an Access Point or a Switch can damage your equipment if you are not careful. Blackwire recommends designing your network to only use 75% of the available Switch Ports and PoE to allow for growth, scalability, and resiliency.

Blackwire recommends using Ruckus POE switches as they offer the best performance for the money and integrate into the Unleashed dashboard for a unified management interface. 

To manually override the PoE settings on an Unleashed Access point:

  1. Go to Access Points
  2. Select an Access Point with the orange PoE error message
  3. Click Edit
  4. Click the Other tab
  5. Under PoE Operating Mode select Override Group Config
  6. From the drop-down menu select 802.11at, this is 30w PoE+
  7. Repeat this process for additional APs
  8. Your Access Points may or may not reboot, please allow several minutes for settings to take effect

Note: Depending on the Access Points you choose, different models of Ruckus APs can run at 15 watt PoE, 30 watt Poe+, and 60 watt PoH. Make sure you understand these requirements before designing, purchasing, deploying, or taking over a Network Switch or PoE Injector.

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