Ruckus Unleashed Setup

This guide will walk you through all of the settings of a Ruckus Unleashed system and how to get the best possible performance. 

Log into the Unleashed Dashboard with your computer hooked up hardwired to the network. There will be many settings changes that entire reboot the entire system or disconnect wifi temporarily. A hardwired connection will ensure these get done quickly. 

The tabs below break down the different settings in sections based on the Unleashed menu system. 

All of the settings under the section will be under the following section:

  1. Admin & Services
  2. System 

The admin & services menu is at the bottom of the Unleashed Dashboard. 

System Info

Assigning a Preferred Master will ensure your system stays running properly. There is already an access point assigned as the Master which you would assign here. If you wish to change what AP is running the Master when you change the setting on this page it will reboot the system and move the Master controller over. 

  1. Click System Info
  2. Assign the Preferred master and a back up Secondary Master
  3. Click Apply

Note: For very large systems with 10+ APs we recommend purchasing an extra AP and assigning it as the Master and checking the box Disable WLAN which turns the AP into an Unleashed Controller that does not broadcast wifi. 

System Time

  1. System Time
  2. Assign your time zone 
  3. Click Apply

Country Code

We recommend using the Performance mode. This ensures all 5GHZ channels are available and offers the best throughput and performance on most installations. 

  1. Country Code
  2. Optimize for Performance
  3. Apply 

Note: applying this setting will reboot the entire system and take it down for 5-7 minutes. 

Unleashed Master Static IP Settings

Our Ruckus Unleashed Setup Tutorial recommends assigning a static IP address. If you did not do that you can do that now. 

  1. IP Settings
  2. Select Manual
  3. Fill out the boxes with your networks information
  4. Click Apply

Note: If this has not been set this will reboot the primary AP and take down the network and any additional APs until they find the master on its new AP. This will take 5-7 minutes.

All of the settings under the section will be under the following section:

  1. Admin & Services
  2. Services 

The admin & services menu is at the bottom of the Unleashed Dashboard. 

Radio Control

Under the Services – Radio Control there are 2 tabs requiring settings changes. The first tab is Self Healing 

  1. Radio Control
  2. Change 5 GHZ to Channel Fly
  3. Press Apply

Under the Services – Radio Control there are 2 tabs requiring settings changes. The second tab is Background Scanning

  1. Background Scanning Tab
  2. Change both boxes to 300 
  3. Press Apply

Blackwire recommends using Ruckus POE switches as they offer the best performance for the money and integrate into the Unleashed dashboard for a unified management interface. 

When using other brands of POE switches you may run into issues with the POE negotiating correctly. It is important to confirm your switch has a large enough POE budget before moving forward. 

Access Points

Expand the Access Points section of the Unleashed Dashboard

  1. Click on the Access Point
  2. Click on Edit
  1. Click the Other Tab
  2. Check the box for PoE Operating Mode and change the drop down to 802.atPoE 
  3. Click OK

This setting will force the AP to request AT power. If this does not solve your issue after 1-2 minutes please contact us. 

This must be repeated on all APs for this setting to work correctly. 

Static IP Settings for Additional APs on the network

To assign an IP address to any additional Access Points on the system navigate to the primary Access Points menu and click on each Access Point and then click edit. 

  1. Click on the access point
  2. Click edit

Note: In our screen shot we are editing the Master AP. You would not edit the Master AP IP this way as you just did that in the step above. 

  1. Click the Network Tab
  2. Click the Manual section
  3. Fill out the IP information. We recommend keeping things simple. If your Master AP is make the next AP and go in order. 
  4. Click OK

Repeat this step for each AP. 

Note: This will disconnect the AP temporarily and it will rejoin after a few minutes. 

Note: Make sure you assign the IP address outside of the routers DHCP range. 

Naming Access Points

Naming all of the access points in the project ensures everything can easily be identified as well as what AP devices are attached to. 

  1. General Tab
  2. Name the AP something unique 
  3. Click Ok

Repeat this step for all of the APs in the project. 

This section covers advanced wifi settings designed to give you the best possible performance of your system. If you are using products that require multicasting like Sonos these are very important complete. 

Go to the Wifi Networks section of your Unleashed dashboard. 

  1. Click on your first Wifi network
  2. Click Edit
  1. This is your Wifi name.
  2. These are your passwords. If you are using WPA2 or WPA3 there will only be one.
  3. Click Show Advanced options to expose the menus for the settings below. 

Others Tab

  1. Click the Others tab
  2. Change the Directed MC/BC Threshold to 0 
  3. Click OK

This is vital to change when using streaming music and video products that require multicasting. 

Radio Control Tab

We have found that in many projects having a separate 2.4 and 4 ghz network makes sense. There is no reason to have basic IoT devices on your 5 ghz network so by creating a 2.4 ghz only network you can move those types of devices over and keep the high performance devices on the 5 ghz band. 

  1. Click the Radio Control tab
  2. Change to 2.4 or 5 ghz only
  3. Click OK

To have an additional 2.4 ghz or 5 ghz only network you would create a new one and swap this setting on the other SSID. 

Ruckus W-Fi calling creates a voice ecosystem that is not only robust and best of class in reliability in service but also on the leading edge of the Voice over Wi-Fi standard.

In current Wi-Fi calling scenarios the client device connects to the local WLAN and a call is established usually with out any issues, however when that device roams over to a cellular signal the call is dropped. This is due to the lack of visibility of the carrier system to the client traffic prior to establishing an LTE link. Ruckus enables the ability to identify a Voice Wi-Fi call through Ruckus QOS and establish a tunneled connection to the local carrier Packet data Gateway. These settings allow the roaming from the Wi-Fi initiated call to an LTE connection without drops or interruptions. The Data flow can be seen in the two Network Diagrams below. The connectivity to the carrier is maintained just as it is in standard LTE networks by using the Ruckus Wi-Fi calling feature enabled on any WLAN deployed on a Ruckus Unleashed system.

Let’s get started by logging into the Ruckus AP running Unleashed Master software. 

Select the Admin & Services tab

1. Click on Services 

2. Click on Wifi Calling

3. Select the Profiles tab

4. Click Create

1. Add the name of the carrier

2. Click on Create New

1. Add the carrier Domain Name

2. Click on Save

NOTE: some carriers use multiple Domain Names. You must press save and then the create new button again to add multiple lines. 









When you are finished you will see a page like this listing all of the profiles you have added. 

Now exit out of the Admin & Services area and go to the Wifi Networks section and click on your Wifi network and then click Edit to edit the WLAN settings.  

  1. Click Show Advanced Options (Will change to Hide after you click it)
  2. Click the check box to Enable Wifi Calling
  3. Click Edit so you can enable the profiles on this SSID
  1. Using the shift key select all of the networks and then click the Right pointing arrow to move them to the Selected Profiles side.
  2. Click OK

You can now see the profiles on the right side

Click OK to close the window

You can now see the profiles on the page

Click OK

Congratulations you are done!! 

Head back over to Admin & Services – Services – Wi-fi Calling

You will now see a Summary page. When ever devices are using Wifi calling or have used it you will see information in here.

NOTE: You will not instantly see devices show up here. That does not mean Wi-Fi calling is not working.