COVID-19 Memorandum

Here at BlackWire, our number one priority is the health and wellbeing of our customers, team members, and community. For this reason, we are carefully following all guidelines and best practices set out by the Centers for Disease Control and Prevention (CDC) to do our part to reduce the spread of COVID-19. All non-essential personnel have been working remotely, and we have instituted a rigorous sanitation protocol for the safe packaging and distribution of our products.

At the same time, we will continue to provide you with the same level of high-quality service that you have come to expect from us. Now more than ever, we are committed to supporting our industry during these times of angst and uncertainty.

In addition, we hope to serve as a reliable source of new information on the ever-evolving nature of this crisis, particularly as it relates to our business. As our first point of news, we would like to share a recent memorandum released by the Department of Homeland Security on behalf of the President, which includes a list of federal regulations that outline job positions deemed eligible for work. Under the section “Communication & IT Sector,” you will find many descriptions that match the current work done by most AV Integrators, excerpted here:

  • Maintenance of communications infrastructure- including privately owned and maintained communication systems- supported by technicians, operators, call-centers, wireline and wireless providers, cable service providers, satellite operations, undersea cable landing stations, Internet Exchange Points, and manufacturers and distributors of communications equipment.
  • Workers at Independent System Operators and Regional Transmission Organizations, and Network Operations staff, engineers and/or technicians to manage the network or operate facilities
  • Engineers, technicians and associated personnel responsible for infrastructure construction and restoration, including contractors for construction and engineering of fiber optic cables Installation, maintenance and repair technicians that establish, support or repair service as needed Central office personnel to maintain and operate central office, data centers, and other network office facilities
  • Customer service and support staff, including managed and professional services as well as remote providers of support to transitioning employees to set up and maintain home offices, who interface with customers to manage or support service environments and security issues, including payroll, billing, fraud, and troubleshooting
  • Dispatchers involved with service repair and restoration
  • Data center operators, including system administrators, HVAC & electrical engineers, security personnel, IT managers, data transfer solutions engineers, software and hardware engineers, and database administrators

For access to the full document, please click below. Note that local and state legislation might affect how these rules affect your unique case. Please don’t hesitate to reach out to us if you have any questions. BlackWire is here to support you.